---
title: Booking Policies
url: https://palaciodalousa-hotel.guestcentric.net/en/politicas
language: en
is_homepage: false
hotel: Palácio da Lousã
city: "Lousã, Centro"
country: Portugal
phone: "+351 239 990 800"
email: info@palaciodalousa.com
---

[Hotel Logo](/en/)
 
- [Rooms & Suites](/en/hotel-rooms)
- [Special Offers](/en/special-offers-lousa)
- [Restaurant](/en/restaurant)
- [Experiences](/en/experiences)
- [Christmas 2026](/en/christmas-2026)
- [Spa](/en/spa)
- [Local & Contacts](/en/hotel-directions)
  
[Book a table](mailto:reservations@palaciodalousa.com)

Address

 [Rua Viscondessa do Espinhal  Lousã, Centro, Coimbra 3200-257 Portugal](https://maps.google.com?q=Rua+Viscondessa+do+Espinhal+,Lous%C3%A3%2C+Centro,3200-257)
 
Contacts

 [+351 239 990 800](tel:+351239990800)
 
Email

 [info@palaciodalousa.com](mailto:info@palaciodalousa.com)
 
Social
  
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- [en](/en/politicas)
- [fr](/fr/politiques)
- [de](/de/bedingungen)
- [pt](/politicas)
- [es](/es/politicas)

# Booking Policies

 
---

### Cancellation and reservations

 
**FREE rate**

 
---

### High season

 
Cancellation : From **01/06** to **17/09** and from**01/06/2023** to **17/09/2023** cancel or reschedule free of charge up to**3** days before arrival date. Reschedulable up to **3** days before the arrival date. In case of late cancellation, the hotel will charge **30** % of the total amount of the reservation. In case of no-show, the hotel will charge **100** % of the total amount of the reservation.

 
Payment: In order to guarantee the reservation, regardless of the season, the hotel will request a deposit of **30** % of the total amount of the reservation, via a secure Reduniq link, bank transfer or MBWay. Payment details will be sent by the hotel. The remaining amount of the reservation must be paid at the hotel upon check-in.

  
### Low season

 
Cancellation : From **18/09**to **31/05** cancel or reschedule free of charge up to**2** days before arrival date. Reschedulable up to **2** days before the arrival date. In case of late cancellation, the hotel will charge **30** % of the total amount of the reservation. In case of no-show, the hotel will charge **100** % of the total amount of the reservation.

 
Payment: In order to guarantee the reservation, regardless of the season, the hotel will request a deposit of **30** % of the total amount of the reservation, via a secure Reduniq link, bank transfer or MBWay. Payment details will be sent by the hotel. The remaining amount of the reservation must be paid at the hotel upon check-in.

  
---

**SMART rate**

 
Cancellation
Non-refundable in case of cancellation or no show. Rescheduling available.
Low season (from **01**/**01** to **31/05** and from **18**/**09** to **31**/**12**): Reschedule free of charge upto 3 days prior to date of arrival.
High season (from **01**/**06** to **17**/**09**): Reschedule free of charge up to **3** days prior to date of arrival.

  
Payment of the entire amount at the time of booking. Payment can be made throught a secure link from Reduniq, by bank transfer or MBWAY.
Payment details will be sent by the hotel.

  
Special offers have specific cancellation policies and should be consulted individually.
VAT included in all rates.

 
---

**Children and extra beds**

 
– Children up to **2** years old: free cot stay
– Children from **3** to **12** years: €**30** per night in an extra bed (breakfast included)
– Children over **13** years and adults: €**60** per night in an extra bed (breakfast included)
– Cot and extra bed bookings are on request and subject to confirmation of availability
– Maximum age of children in extra bed: **12** years

 
---

**Others**

 
– Check-in time **3**pm
– Check-out time at noon
– Pets allowed. Please see the [[***PETS*** admission rules](/media/pdfs/pl_pets_rules.pdf)].
– Non-smoking Hotel (except in authorized zones)
– Public outdoor parking next to the Hotel

 
---

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[Footer Logo](/en/)
 
Address

 [Rua Viscondessa do Espinhal  Lousã, Centro, Coimbra 3200-257 Portugal](https://maps.google.com?q=Rua+Viscondessa+do+Espinhal+,Lous%C3%A3%2C+Centro,3200-257) 
Social

 
Contacts

 [+351 239 990 800](tel:+351239990800) [info@palaciodalousa.com](mailto:info@palaciodalousa.com)
  
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---

## Palácio da Lousã

**Address:** Rua Viscondessa do Espinhal , Lousã, Centro, 3200-257, Portugal

**Phone:** +351 239 990 800

**Email:** [info@palaciodalousa.com](mailto:info@palaciodalousa.com)